About
Unified Communications-as-a-Service (UCaaS)
UCaaS from 22nd Century Technologies unifies calling, collaboration, messaging, video, mobility, and contact center operations into a single, secure cloud platform. Our solutions deliver seamless communications across distributed teams, enterprise environments, and mission operations—enhanced with AI-driven insights, noise suppression, automation, and Zero-Trust identity enforcement. Agencies gain reliability, mobility, and superior user experience across all devices and environments.
Key Features
Unified Voice, Video, Messaging & Collaboration
Provide seamless communication through one integrated cloud platform.
01
Mission-Grade Call Reliability & Redundancy
Ensure secure and uninterrupted communication across operations and environments.
02
AI-Enhanced Productivity Tools
Real-time transcription, meeting summaries, automated workflows, and predictive insights.
03
04
Secure Mobile & Remote Workforce Enablement
Access communications from any device while maintaining Zero-Trust security.
05
Integrated Contact Center Solutions (CCaaS)
Enhance customer engagement with analytics-driven routing and automation.
06
Enterprise-Class Compliance & Encryption
Built to support FedRAMP, CJIS, HIPAA, and other regulatory frameworks.
07
Simplified Management Through Centralized Control
Administer users, policies, analytics, and workflows from a unified dashboard.
Why does
Key Objectives of Unified Communications-as-a-Service (UCaaS)
Improve Team Collaboration & Communication Efficiency
Enable seamless, secure, real-time communication across global teams.
Support Distributed & Hybrid Workforces
Ensure mission continuity through consistent access across locations and devices.
Reduce Complexity & Eliminate Disconnected Tools
Move organizations from fragmented systems to one unified communications platform.
Enhance Operational Security & Compliance
Ensure every session is encrypted, authenticated, and monitored.
Improve Customer Engagement & Responsiveness
Enable faster service, better routing, and intelligent automation.
Reduce Costs Through Consolidated Communications Delivery
Replace legacy PBX, conferencing tools, and messaging services with an integrated cloud model.
MNS
Case Studies From Challenge to Change
United States Patent and Trademark Office (USPTO)
Network Analysis
The New York State Office of Information Technology Services
Hosting Solution
City Of Dallas, TX
Data Recovery